Terms of Service

These terms govern (1) your use of rescueengineers.ai (the "Site") and (2) at a general level, engineering engagements ("Services") performed by Rescue Engineers ("we," "us," "our"). By using the Site or engaging us for Services, you ("you," "Client") agree to these terms.

For a specific paid engagement, the signed Statement of Work or Services Agreement between you and Rescue Engineers controls over this page wherever the two conflict. These general terms fill any gaps that document doesn't cover.

• 1. Scope of services
• 2. Estimates, the diagnostic gate, and fixed pricing
• 3. No warranty on pre-existing or third-party code
• 4. Limitation of liability
• 5. Your responsibilities
• 6. Confidentiality
• 7. Ownership of code and deliverables
• 8. New builds: acceptance, warranty, and change orders
• 9. Cost-to-serve engagements: measurement, baseline, and no guarantee
• 10. Payment terms
• 11. Termination
• 12. Site use, content, and disclaimers
• 13. Governing law and disputes
• 14. General
• 15. Contact

1. Scope of services

Rescue Engineers provides senior software engineering services: security diagnostics and audits, remediation and hardening, finishing incomplete builds, codebase takeover, production rebuilds, net-new software builds, cost-to-serve audits and optimization engineering, and ongoing engineering retainers, as described on this Site. The specific scope, deliverables, timeline, and fee for any engagement are set out in a written Statement of Work ("SOW") or equivalent signed agreement. Nothing on this Site is itself an offer to perform Services at a stated price; it is a description of what we do and representative pricing ranges.

2. Estimates, the diagnostic gate, and fixed pricing

Any price, range, or timeline shown on this Site before you've had a paid diagnostic, including the ranges on the pricing page, is an estimate for planning purposes only, not a fixed quote. We do not commit to a fixed price for rescue, harden, rebuild, or takeover work until we've completed a paid diagnostic (the Rapid Diagnostic or the full Diagnostic Audit) and can see the actual codebase and infrastructure involved.

Fixed-price work only begins after the diagnostic is complete and both parties have signed a written SOW stating the fixed scope and fixed fee. Work discovered during an engagement that falls outside that written scope is handled as a change order (additional scope, time, and fee agreed in writing) before we proceed on it, not billed automatically.

Where a Rapid Diagnostic fee is credited toward a subsequent full Diagnostic Audit, that credit applies only if you proceed to the full audit within the window stated at the time of purchase.

3. No warranty on pre-existing or third-party code

Except as expressly stated in a signed SOW, Services are provided without warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. In particular: we make no warranty regarding the security, functionality, quality, or fitness of any code, infrastructure, configuration, or AI-generated output that existed before our engagement and that we did not write. Our diagnostic reports describe what we found and what we changed; they are not a guarantee that no other defect exists in code we did not author or have not yet reviewed.

4. Limitation of liability

To the maximum extent permitted by law, Rescue Engineers' total aggregate liability arising out of or relating to the Services, under any theory of liability, is limited to the total fees you actually paid us for the specific engagement giving rise to the claim. Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility. Nothing in this section limits liability that cannot be limited under applicable law (for example, liability for our own gross negligence or willful misconduct, where the law forbids limiting it).

5. Your responsibilities

• You warrant that you have the legal right and authority to grant us access to any codebase, infrastructure, account, or data you share with us, and that doing so does not violate any third party's rights or any law.
• You are responsible for maintaining your own backups before granting us access; we will take reasonable precautions but cannot guarantee against every risk of working inside an existing, sometimes fragile, system.
• You will provide timely access, information, and decisions reasonably needed for us to perform the Services.
• You are solely responsible for the accuracy of any business, health, financial, or other regulated claim you direct us to implement in code or content, and for its legal review before it reaches your own customers.

6. Confidentiality

Each party will keep the other's confidential information (including your source code, credentials, and business information, and our methods and pricing) confidential, and use it only to perform or receive the Services. This obligation extends to subprocessors or contractors either party engages, bound by terms at least as protective as these, and survives termination of any engagement. It does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

If, during an engagement, we discover a security vulnerability or a data exposure that predates our involvement and affects your end users, see our contact page and reach out directly. That situation is addressed specifically in our engagement agreements and may require your own legal counsel; it is outside the scope of a standard diagnostic unless the SOW says otherwise.

7. Ownership of code and deliverables

You retain all ownership of your pre-existing code, data, and infrastructure. On full payment for an engagement, we assign to you all right, title, and interest we hold in the deliverables created specifically for you under that engagement. You acknowledge that material generated substantially by artificial intelligence may not be eligible for copyright protection under applicable law, and we make no warranty as to the registrability of any individual asset on that basis.

8. New builds: acceptance, warranty, and change orders

Acceptance. Where a build engagement is structured in milestones, each milestone deliverable is deemed accepted when Client confirms acceptance in writing, or automatically 10 business days after delivery if Client has not provided a written objection describing a specific, reproducible failure to meet the written specification in the SOW. Acceptance of a milestone does not waive Client's rights regarding a later milestone that depends on it.

Warranty period. For 30 days following acceptance of a given deliverable (or the period stated in the SOW if different), Rescue Engineers will correct, at no additional charge, any defect that is a demonstrated failure of that deliverable to conform to the written specification agreed in the SOW. This warranty does not cover: new features or scope not in the original specification; issues caused by Client's own subsequent changes to the code or infrastructure; issues in third-party services, APIs, or dependencies outside our code; or a general claim that no other defect exists anywhere in the system. Corrections after the warranty period, or outside its scope, are handled as a change order or a new engagement.

Change orders. Work outside the SOW's written scope is a "Change." We will describe the Change, its estimated fee and timeline impact, and will not begin work on it until Client approves it in writing (email is sufficient). Approved Changes are incorporated by written addendum to the SOW.

Ownership of newly created code. Section 7 above governs ownership of build deliverables, including its acknowledgment that material generated substantially by artificial intelligence may not be independently eligible for copyright protection. We assign what rights we actually hold; we do not warrant the registrability of any specific asset.

9. Cost-to-serve engagements: measurement, baseline, and no guarantee

Two separate engagements. The Cost-to-Serve Audit is a fixed-fee diagnostic. It does not include implementation, and we do not quote a savings percentage or dollar figure before measuring Client's actual system, on this Site, in a proposal, or on a call. Any range referenced in our marketing materials (including the worked example on this Site) is a modeled illustration with stated assumptions, not a projection for Client's specific system.

The baseline. Where an Optimization Engagement includes a capped bonus tied to measured savings, the SOW will define, before implementation begins: the specific metric being measured (for example, cost per active user or per session, on comparable request volume and mix), the baseline value and how it was captured, the measurement window (typically 60 to 90 days post-launch), and the instrumentation used, which is put in place before any change ships so the before-and-after is not reconstructed after the fact.

Confounding factors and disputes. Client acknowledges that traffic growth, unrelated feature changes, seasonality, and third-party vendor price changes can all affect the comparison, and that the resulting causation can be genuinely contestable. Either party may raise a material confounding factor in writing within 10 business days of the measurement window closing. The parties will negotiate a reasonable adjustment in good faith; an unresolved dispute over the measured savings figure is handled under the dispute-resolution process in Section 13 below, not by either party's unilateral determination.

No guarantee. Rescue Engineers does not guarantee any specific percentage or dollar amount of savings from a Cost-to-Serve Audit or Optimization Engagement. The capped bonus structure exists specifically to bound this uncertainty for both parties; it is not, and should not be read as, a projection or promise of results.

10. Payment terms

Diagnostic engagements are generally invoiced in advance. Larger fixed-fee engagements are generally invoiced in installments tied to milestones stated in the SOW, with a deposit due before work begins. We do not process card payments directly on this Site; any payment is handled through a separate invoicing/payment system. Late payment may pause active work until resolved. Specific payment terms for your engagement are set out in your SOW and control over this general statement.

11. Termination

Either party may terminate an engagement on written notice as specified in the SOW, or, absent a specified notice period, on 14 days' written notice. Fees for work performed and expenses reasonably incurred up to the termination date remain due. Sections of these terms and the SOW that by their nature should survive termination (confidentiality, IP assignment for paid work, limitation of liability, payment for work performed) survive.

12. Site use, content, and disclaimers

You may browse this Site and use the contact and newsletter forms for their intended purpose. Content on this Site, including statistics we cite about AI-generated code, is provided for general informational purposes; we cite real, named sources for every statistic and never publish a fabricated statistic, client name, or metric. Nothing on this Site constitutes legal, financial, or investment advice.

13. Governing law and disputes

These terms, and the SOW for any engagement, are governed by the law of the state where Rescue Engineers is based, without regard to conflict-of-laws principles. Before pursuing any claim in court, the parties agree to first attempt in good faith to resolve any dispute through direct negotiation for at least 30 days. If unresolved, disputes will be brought exclusively in the state or federal courts with jurisdiction over that location, and each party consents to jurisdiction there.

14. General

If any provision of these terms is found unenforceable, the remaining provisions stay in effect. Neither party may assign these terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. These terms, together with any signed SOW, are the entire agreement between the parties on their subject matter.

15. Contact

Questions about these terms: hello@rescueengineers.ai.